Privacy & Cookie Policy

NaturHigia respects your privacy and we thank you in advance for your trust in us and in the products we have been marketing since 2012.
As of May 25, 2018, the General Regulation on Data Protection (EU) 2016/679 - GDPR - has been implemented in all countries of the European Union.

Below we describe everything that we consider important so that our Customers and visitors feel confident and safe when they visit us.

NaturHigia, Lda., legal person with the Tax number PT510364080, online store with the address https://www.naturhigia.pt and physical store in Estrada da Brandoa, Mercado da Brandoa, Loja 4, 2650-197 Encosta do Sol , Amadora - Portugal, is dedicated to the sale of food supplements and other products in the area of health, wellness and beauty.

NaturHigia, as the person responsible for the processing of personal data within the scope of GDPR, has appointed a Data Protection Officer (DPO), which can be contacted at any time by the email suporte@naturhigia.pt.


To what end do we use your personal data?
For the Management of Customers - The processing of personal data is necessary for Naturhigia to be able to provide the service of sale and delivery of the products ordered by its Customers, namely, name, address, telephone, email and taxpayer number (optional).
For Marketing Purposes - Naturhigia uses partial personal data (email and mobile phone number) - freely provided by its Customers and visitors for promotional purposes and information about its products and articles.
The use of this data will only be possible if the express consent of the holder is given for this, namely, at the moment of subscribing to the Naturhigia newsletter or at the time of registering on the site.

If you consent, you will receive information via email, about general information and/or related to your profile. The personal data used for marketing purposes are email and mobile phone. Consent for the use of personal data for marketing purposes may be revoked at any time.


With whom do we share personal data?
Personal data for the management of Customers are shared with third parties providing services, namely:
With the transport companies contracted by NaturHigia to send the orders.
With the entities participating in the various forms of payment available on NaturHigia - Paypal, IFThen and CGD.
With the company that provides the technology of online chat in the site - Tawk.

Personal data for Marketing purposes are not shared with any entity outside of NaturHigia, except when creating audiences for advertising campaigns on social networks and on search engines such as Google.


What are the rights to personal data?
Right of Access and Rectification - At any time you can access your Customer information in your Customer Area and make any changes that you think need to be made.

Exclusion of Data or Right to be forgotten - This right may be exercised when personal data are no longer necessary for the purpose for which it was collected or processed, when the holder withdraws the consent and when the holder opposes the treatment of the data.
In any of these cases, provided that, for legal reasons, NaturHigia does not have to maintain them.

In order to erase or limit the use of your personal data you should contact NaturHigia at the above e-mail address (DPO).
Each request must be made only by the holder and will be dealt with on a case-by-case basis.
NaturHigia informs that it always has the right to submit a complaint to the National Commission for Data Protection (www.cnpd.pt).

The cancellation of the data for Marketing purposes can still be done autonomously in any Newsletter sent by NaturHigia through the link "Cancel Subscription".

Right to Limitation of Treatment - When the proprietor disputes the accuracy of personal data, when NaturHigia is legally responsible for processing the data, but the data subject opposes the deletion and requests the limitation of its use, whereas for NaturHigia the data are no longer required for treatment purposes but the holder requests them for the purposes of declaration, exercise or defense in a legal proceeding and, lastly, when the holder objects to the processing of the data but due to legitimate reasons on the part of the prevail over those of the holder.

Portability Right - When treatment depends on the consent of the holder, the holder has the right to receive the personal data that concern him and which have been provided to NaturHigia.

Right of Opposition - When personal data are used for the purposes of the interests of NaturHigia, for Marketing purposes and for the definition of profiles.

Personal data is stored until requested otherwise.

We request that you periodically review this GDPR Policy as it may be updated at any time.

Cookies
What are Cookies and what are they used for?
Cookies are data files automatically transferred from a Website to the hard drive of your computer.
Later, returning again to the Website, the browser you are using sends back to the server the Cookies belonging to the Website.
This allows the Website to present the information correctly set to your needs and saved settings.

Cookies help the Website to remember information about your visit, such as your preferred language, your shopping cart, browser identification or device you are using and other settings. If we didn´t make use of Cookies, you would have to start the whole process again each time you visit the Website.

We use Cookies to identify you in the case of re-navigate our Website and to ensure smooth operation of the various features of it.

Our Cookies do not contain any personal information such as name, address, credit card number or any other information deemed confidential.

What types of cookies we use?
We use two groups of Cookies:
Permanent Cookies - Cookies are that are stored at the browser level on the access equipment (pc, mobile and tablet) and which are used whenever you make a new visit to our Website.
They are used generally to direct the user´s navigation, which allows us to provide you a more personalized service.

Session Cookies - these are temporary cookies that remain in the Cookie directory of your browser until you leave our Website.
The information collected by these Cookies is to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.

We use three types of Cookies:
Feature Cookies: Allow browse the Website and use its applications, and access to secure areas of it. Keep the user´s preferences regarding the use of the Website, so that it is not necessary to set it each time you visit it.

Analytical Cookies: are used anonymously with the purpose of creating and analyzing statistics, to improve the functioning of the Website.

Third-party Cookies: They measure the success and effectiveness of third-party applications. They may also be used in order to customize a widget with the user data.

I can choose not to use Cookies?
Browsers allow you to delete existing cookies on your computer, blocking its use or inform you if a cookie is stored on your hard drive.

It is a matter of personal choice.

If you choose to block cookies you can´t, for example, log on to the Website or make purchases, and not rely on the benefits that these small files can offer you.


Last updated on July 31, 2018