Terms & Conditions

When ordering, you certify that you are at least 18 years of age.

By purchasing on this website the Costumer agrees to the Terms and Conditions described therein.

NaturHigia may review, update and change these Terms and Conditions at any time.

Your use, on a timely or continuous basis, means that you agree to all changes made.

NaturHigia reserves the right to cancel, in the appropriate circumstances, all Customer accounts that violate these Terms and Conditions.

1. Contacts and Customer Support
For more information, you can contact NaturHigia through our contact form, online support application or, if you prefer, you can do it by phone using the schedule and contacts provided in the footer of this site.

2. Commercial Policy
2.1. The images presented on the website are merely illustrative, so we recommend that you consult the product description for better information about the respective characteristics of the products you want to purchase.
2.2. Prices and product specifications are subject to change without notice. Despite our extreme attention to keep all the information updated, some products may contain an incorrect price, so we will check the prices whenever we process the orders.
2.3. The validation of the order request assumes that the Customer is aware and has accepted the Terms and Conditions of the site.

3. Obligations of Customers and Users
3.1. Any visitor undertakes to comply with and abide by these Terms and Conditions, in particular by observing the following obligations:
Save, and not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data unduly;
Do not use false identities;
Grant your personal data and correct addresses so that NaturHigia can process the orders properly;
3.2. The Customer is solely responsible for the accuracy of the personal data communicated to us and undertakes to immediately update any changes through its Customer Account.
3.3. NaturHigia disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the Customer, namely at the time of delivery.

4. Order Confirmation
4.1. To place an order the Customer must have a valid and frequently used e-mail account that registers or not (Buy as a Guest) as a Customer by filling in the form available online. Once registered, simply add to the virtual shopping basket all the products you want to purchase, following all the steps of the purchase so that it is completed successfully.
4.2. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. In case the data is not correct you can ask immediately for its change, or even, the cancellation of the purchase made.
4.3. In case of non-confirmation of the timely payment or non-compliance with these Terms and Conditions, NaturHigia reserves the right not to accept your order, or to cancel it in whole or in part, even after automatic confirmation of the order.

5. Product availability and order confirmation/cancellation
5.1. NaturHigia only processes the order made after confirming its payment.
5.2. The information on the availability of the products refers to the moment the Customer makes the purchase. Only after confirmation of payment will the final validation of stock availability be made. It is therefore advisable to pay immediately after the order is placed.
5.3. Satisfaction of all orders placed on the site is subject to availability of the products. NaturHigia reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In case of unavailability of the product and/or stock breach, NaturHigia will inform the Customer immediately of the partial or total cancellation of its order, in which it will be entitled to reimbursement of the respective amount paid.
5.4. NaturHigia only dispatches orders on weekdays. The estimated shipping time varies depending on the carrier and the destination of your order. Any delay in the dispatch of articles, in view of the estimated dates presented, does not confer the right to compensation. Please refer to our Shipping and Returns section.

6. Confirmation or cancellation of orders
6.1. NaturHigia will cancel the orders when you do not make the payment within the stipulated period, when the order is incomplete or incorrect or when the ordered products are no longer available. In any of the above cases, NaturHigia will inform via e-mail to the Customer that the sales contract was not made and that it was not possible to proceed with the sale, specifying the reasons for doing so.
6.2. If an order has been placed and payment for products that have become unavailable, NaturHigia will refund the amount paid for the unavailable items.

7. Payment Conditions
7.1. In case of payment by bank transfer you must always indicate the reference of your order. We are not responsible for any delay due to the difficulty of validating the payment for lack of this information. In cases where it is not possible to indicate the reference (eg transfer made in ATM) please contact us indicating the name of the account holder from which you made the payment.
7.2. We will only begin processing the order after we have received payment for it. If payment of the order is not made within 2 business days, subsequent to the completion of the order, the order will be canceled.

8. Prices
8.1. The prices of products displayed on the site include Value Added Tax (VAT).
8.2. The shipping costs will be supported by the Customer and the values indicated at the time of ordering.
8.3. The prices are all set in Euros and any change in the country of delivery of the order may have influence on the prices due to the transportation costs.

9. Preparation and Delivery of Orders
9.1. After registering your order, and confirming the payment, the order is in the processing stage. This phase takes an average of 1 business day, with all products in your order being available.
9.2. Once the processing phase is completed, NaturHigia will send you the delivery deadlines described in the Shipping and Returns section of this website.
9.3. NaturHigia shall not be liable for non-compliance, or delay in complying with, any obligation to send due to an event of force majeure, that is, due to an event, act or omission, beyond its reasonable control.
9.4. NaturHigia is completly absent to the customs procedures that can be applied in the country of destination. These procedures can lead to considerable delays in the delivery of orders, it is the responsibility of the Customer to check with the local authorities the import conditions.
9.5. Delivery of orders takes place when the Customer acquires control or physical possession of the goods.
9.6. When NaturHigia sends the goods to the Customer, the risk of loss or damage of the goods is transferred to the consumer when the latter or a third party appointed by him, other than the carrier, acquires the physical possession of the goods.
9.7. At the time of delivery, the Customer must inspect the packaging and the products sent for damage. If it is found that the products are damaged, the Customer should not accept the delivery of the order, which should be returned. NaturHigia will reimburse the amounts paid for the order and the transport as soon as, at its headquarters, it receives and completes the return process.
9.8. In case the order is not delivered to the Customer for reasons other than us (eg wrong address, absence of the recipient, failure to pick up the order in good time at the Post Office or other collection point, ...) re-shipping will have an adicional cost of €5 for Portugal Continental, for the remaining destinations the value will be calculated case by case.
9.9. In international shipments, NaturHigia will not be responsible if the order is lost, lost, damaged or delayed as a result of insufficient or incorrect address, act or omission of any customs, judicial, police or fiscal, airlines, airports or other authorities of the country of destination.

10. Validity of promotions or commercial campaigns
10.1. Promotional offers or commercial campaigns advertised on the online store are valid only for the moment they are displayed on the site and according to the conditions established, unless otherwise communicated on the website.
10.2. In the case of return or exchange of items purchased in the scope of Commercial Campaigns or Promotions, you will be credited or delivered only the amount you actually spent on the purchase of the product you intend to return or exchange.

11. Responsibility
11.1. NaturHigia can not be held liable for damages suffered by third parties resulting from the use of any of our products. NaturHigia can not be held liable for damages incurred to the Customer as a result of improper use of our products.
11.2. All products marketed by us are in compliance with Portuguese and Community legislation.
11.3. NaturHigia declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Customer to verify with the local authorities the conditions of importation or use of the products that he intends to order.
11.4. NaturHigia is not responsible for the decisions made by customs / customs at the time of checking the objects subject to customs control. The Customer will be responsible for these services to unblock the situation. If any product does not arrive at the buyer, by means of a customs decision, NaturHigia disclaims any liability, and no refund will be made.

12. Links to other websites
12.1. Our website may contain links to third party websites that are not owned or controlled by us.
12.2. NaturHigia has no control or responsibility for the content, privacy policies or practices of third-party websites. You further acknowledge and agree that NaturHigia shall not be liable, directly or indirectly, for any damage or loss caused or allegedly caused or related to the use or dependence of such content, goods or services available on or through such websites.
12.3. Access to and use of the website www.naturhigia.pt is subject to your acceptance and compliance with these Terms and Conditions. These Terms apply to all visitors, users and others accessing or using the Website.
12.4. By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree to any part of the terms, then you should not navigate the same.

13. Book of Complaints
13.1. NaturHigia has a complaints book in the physical store. If you wish to file a complaint, you should address it at Estrada da Brandoa, Mercado da Brandoa, Loja 4. 2650-197 Encosta do Sol, Portugal or fill it online at Complaints Book Online.

14. Applicable law
14.1. In the event of a dispute regarding the interpretation or execution of these Terms and Conditions, NaturHigia and the Customer undertake to obtain a fair and adequate solution within a maximum period of 60 (sixty) days from receipt communication to that effect by any of the parties involved.
14.2. In the absence of a friendly settlement, the terms of this agreement shall be governed by Portuguese law, which shall at any time determine the forum competent to address all matters arising from this Agreement that can not be settled by common agreement between the parties.